If you have questions or need support…
Visual Integrity is your best starting point. We have been developing PDF solutions since the standard was introduced in the early 1990s. Trust us to have a solution for you, and if we don’t, to point you in the best direction.
Start with the FAQ
You will find it here if you have questions about how the products work or need support to download, install, license, and use our software. Our products are certified to work on 64-bit versions of Microsoft Windows. Please get in touch with us if you need 32-bit versions. Selected products are also available for macOS and Linux. View the FAQ.
Support Subscriptions
All of Visual Integrity’s product subscriptions come with free support and all updates, upgrades, and new versions. If you purchased a perpetual license, upgrades are available for a fee.
Troubleshooting
If you have used one of our products or ConvertPDF.Today to evaluate or test a conversion and if the outcome did not meet your expectations, please let us know. We are here to help and will analyze your file to identify the issue. It’s possible that the file is a scanned document, which our products are not designed to convert, or that the conversion settings were not optimal. We can either provide you with new results or explain why the file is not supported. Typically, computer-generated PDF files should convert smoothly, while scanned drawings saved as PDFs are bitmap images with no information to extract.
Learn more about identifying PDF type and the difference between raster and vector PDF.
Support Ticket
If you are having trouble using one of our products, please fill out this form and upload your file. We will will review your ticket and get back to you as soon as possible.