Support Resources

Support Resources

If you have PDF questions or need support…

Visual Integrity is your best starting point. We have been developing PDF solutions since the standard was introduced in the early 1990s. Trust us to have a solution for you, and if we don’t, to point you in the best direction. 

Start with the FAQ

You will find it here if you have questions about how the products work or need support to download, install, license, and use our software. Our products are certified to work on 64-bit versions of Microsoft Windows. Please get in touch with us if you need 32-bit versions. Selected products are also available for macOS and Linux. View the FAQ.

Support Subscriptions

All of Visual Integrity’s product subscriptions come with free support and all updates, upgrades, and new versions. If you purchased a perpetual license, upgrades are available for a fee.


If you have used one of our products or ConvertPDF.Today to evaluate or test a conversion and if the outcome did not meet your expectations, please let us know. We are here to help and will analyze your file to identify the issue. It’s possible that the file is a scanned document, which our products are not designed to convert, or that the conversion settings were not optimal. We can either provide you with new results or explain why the file is not supported. Typically, computer-generated PDF files should convert smoothly, while scanned drawings saved as PDFs are bitmap images with no information to extract.

Learn more about identifying PDF type and the difference between raster and vector PDF.

Support Ticket

If you are having trouble using one of our products, please fill out this form and upload your file. We will will review your ticket and get back to you as soon as possible.

Product used for conversion(Required)
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Accepted file types: pdf, eps, ps, ai, Max. file size: 128 MB, Max. files: 3.
    Please upload the PDF file that didn’t convert well for you and explain why in the area below. Please provide a screenshot of how the results looked when opened in your app. Maximum number of files is three.
    Please provide as much detail as possible to help us with troubleshooting.
    This field is for validation purposes and should be left unchanged.