For pdf2cad, pdf2picture, pdf2image, PDF FLY and plug-ins. Advantage Support includes all updates, upgrades, new versions, replacement software and support for the subscription period at no additional charge.
The Advantage Support program is available as an option with your initial purchase of any Visual Integrity product. This combined maintenance and support program must be purchased within 30-days of the initial license purchase or during special enrollment periods.
What is Advantage Support?
Advantage Support is an annual maintenance subscription from Visual Integrity that provides software updates, upgrades and new versions during the subscription period as well as replacement software and support when needed. It allows you to easily and cost-effectively ensure that you stay current with the latest versions of your product. The subscription period is 12-months.
As an Advantage Support customer, you’ll receive the free services above plus:
- Faster response to technical support inquiries. All requests from Advantage Support customers are placed at the top of the support queue.
- Access to more specialized support which provides basic fine-tuning of options to ensure optimal performance in your environment.
- No cost updates and new versions of covered products which are made available for download.
- Free transfer of license to another system.
Count on Priority Support
Advantage Support entitles you to technical assistance for the purpose of answering questions about the software. Support requests may be submitted via email to firstname.lastname@example.org. Support requests from Advantage Support customers are placed above support requests from other customers. The initial response target for support requests is 24 hours, depending on business hours and time difference.
Always Have Access to the Latest Version
Advantage Support gives you free access to any enhancements made to the software for which you are licensed, during the enrollment period. Updates are made available for download via our web site.
Fast Fixes and Help Troubleshooting
Visual Integrity will always work quickly to fix reported problems. Fixes that are implemented will be made available through patches or new releases.
Flexible License Transfers & Replacement Software
Advantage Support allows customers to transfer their license to a new system or to request replacement software when re-installing or recovering a system.
Boost the Power of your Software Today!
Contact us today to register for your Advantage Support Subscription. By committing to this invaluable service, your be assured of a direct line to the support you need, fast resolution of problems and access to the most current versions.